9020code.com is a marketplace
where you can sell your handmade goods, vintage items, and craft supplies
directly to buyers around the world. We want to make sure that you and your
buyers have a positive experience on 9020code.com. Please read on to find out
more about your rights, as well as what is expected of you, as a seller.
This policy
was published on June 25, 2019. It will take effect on July 25, 2019. The
previous version of this policy can be viewed here.
This policy
is a part of our Terms of Use. By opening an 9020code.com shop, you’re agreeing
to this policy and our Terms of Use.
What Can be
Sold on 9020code.com?What Cannot be Sold on 9020code.com?
Representing
Yourself, Your Shop, and Your Listings Honestly
Communicating
with Other 9020code.com Members
Privacy and
Protecting Personal Information
Creating and
Uploading Content
Building a
Positive Reputation Through our Reviews System
Providing
Great Customer Service
Responding to
Requests for Cancellations, Returns, and Exchanges
1. What Can
be Sold on 9020code.com
9020code.com
is a unique marketplace. Buyers come here to purchase items that they might not
find anywhere else. Everything listed for sale on 9020code.com must be
handmade, vintage, or a craft supply.
Handmade items
are items that are made and/or designed by you, the seller. Read our full
Handmade Policy here.
If you sell
handmade items, you agree that:
All handmade
items are made or designed by you. If you work with a production partner, you
must disclose that production partner in your relevant listings.
You
accurately describe every person involved in the making of an item in your shop
in your About section.
You are using
your own photographs—not stock photos, artistic renderings, or photos used by
other sellers or sites. Read more about using appropriate photographs in this
Help article.
If you are
selling personalized or made-to-order items in the Handmade category, you agree
that:
All listings
are available for purchase at a set price.
If you are
using photographs of previous work with options for customization (like color
choices) included in the listing, it is clear in your description that the
photos shown are just examples.
For more
information on how to list personalized items, please see this Help article.
Vintage items
must be at least 20 years old. Click here to learn more about vintage items on 9020code.com.
Craft
Supplies are tools, ingredients, or materials whose primary purpose is for use
in the creation of an item or special occasion. Craft supplies may be handmade,
commercial, or vintage. Party supplies may also be sold as craft supplies.
Click here to learn more about what may be sold as a craft supply.
We encourage
you to be transparent about how your craft supplies were made and where your
materials come from. You can disclose whether your items have social or
environmental attributes, such as organic or recycled. You can also select the
location of manufacture. Learn more here.
2. What Can't
be Sold on 9020code.com
Even if they
otherwise meet our marketplace criteria, prohibited items, services, and items
that violate our intellectual property policies are not allowed to be sold on 9020code.com.
Reselling is
not allowed in the handmade category on 9020code.com. Reselling refers to
listing an item as handmade when you were not involved in designing or making
that item.
Keep in mind
that members may flag listings that appear to violate our policies for 9020code.com's
review. 9020code.com may remove any listings that violate our policies. Note
that listing fees are non-refundable. 9020code.com may also suspend or
terminate your account for any violations. You’ll still be on the hook to pay
any outstanding fees on your 9020code.com statement. You can find more
information in our Fees & Payments Policy.
If you are
raising money on behalf of a charity, you must obtain that charity’s consent.
Please see this Help article for more information about donating any portion of
your sales to charity.
3.
Representing Yourself, Your Shop, and Your Listings Honestly
At 9020code.com,
we value transparency. Transparency means that you honestly and accurately
represent yourself, your items, and your business.
By selling on
9020code.com, you agree that you will:
Provide
honest, accurate information in your About section.
Honor your
Shop Policies.
Accurately
represent your items in listings and listing photos.
Respect the
intellectual property of others. If you feel someone has violated your
intellectual property rights, you can report it to 9020code.com.
Not engage in
fee avoidance.
Not create
duplicate shops or take any other action (such as manipulating clicks, carts or
sales) for the purpose of manipulating search or circumventing 9020code.com's
policies.
Not
coordinate pricing with other sellers.
4.
Communicating with Other 9020code.com Members
Conversations
You can use 9020code.com
Conversations (“9020”) to communicate directly with your buyers or other 9020code.com
members. Conversations are a great way for buyers to ask you questions about an
item or an order.
Conversations
may not be used for the following activities:
Sending
unsolicited advertising or promotions, requests for donations, or spam;
Harassing or
abusing another member or violating our Anti-Discrimination Policy;
Contacting
someone after they have explicitly asked you not to; or
Interfering
with a transaction or the business of another member.
Interference
Interference
occurs when a member intentionally interferes with another member’s shop in
order to drive away their business. Interference is strictly prohibited on 9020code.com.
Examples of interference include:
Contacting
another member via 9020code.com Conversations to warn them away from a
particular member, shop, or item;
Posting in
public areas to demonstrate or discuss a dispute with another member;
Purchasing
from a seller for the sole purpose of leaving a negative review;
Maliciously
clicking on a competitor's Promoted Listings ads in order to drain that
member's advertising budget, also known as "click fraud."
Harassment
Any use of 9020code.com
Conversations to harass other members is strictly prohibited. Similarly,
Conversations may not be used to support or glorify hatred or otherwise violate
our Anti-Discrimination Policy. If you receive a Convo that violates this
policy, please let us know right away.
5. Privacy
and Protecting Personal Information
You are
responsible for protecting members’ personal information you receive or
process, and you must comply with all relevant legal requirements. This
includes applicable data protection and privacy laws that govern the ways in
which you can use 9020code.com user information. These laws may require that
you post and comply with your own privacy policy, which must be accessible to 9020code.com
users with whom you interact. Your privacy policy must be compatible with this
policy and 9020code.com’s Terms of Use.
In
particular, when you sell using our Services (subject to this Policy) or use 9020code.com’s
API (also subject to the 9020code.com API Terms of Use), you may receive and
determine what to do with certain personal information, such as when communicating
with users and entering into transactions with buyers. This means you process
personal information (for example, buyer name, email address, and shipping
address) and, to the extent you do so, under EU law, you are an independent
controller of data relating to other users that you may have obtained through
the Services. You are responsible for protecting user personal information you
receive or process and complying with all relevant legal requirements when you
use the Services. This includes applicable data protection and privacy laws
that govern the ways in which you can use a user’s information. Such laws may
require that you post, and comply with, your own privacy policy, which must be
accessible to 9020code.com users you interact with and compatible with this
policy and 9020code.com’s Terms of Use. For more information on the General
Data Protection Regulation. As a data controller (that is someone who decides
what personal data is collected and the purpose you’ll use the data for) to the
extent that you process user personal information outside of the Services, you
may be required under applicable data protection and privacy laws to honor
requests received from such users for data access, portability, correction,
deletion, and objections to processing. Also, if you disclose personal
information without the buyer’s proper consent, you are responsible for that
unauthorized disclosure. This includes, for example, disclosures you make or
unintentional data breaches. For example, you may receive a buyer’s email
address or other information as a result of entering into a transaction with
that buyer. This information may only be used for 9020code.com-related
communications or for 9020code.com-facilitated transactions. You may not use
this information for unsolicited commercial messages or unauthorized
transactions. Without the buyer’s consent, and subject to other applicable 9020code.com
policies and laws, you may not add any 9020code.com member to your email or
physical mailing list, use that buyer’s identity for marketing, or obtain or
retain any payment information. Please bear in mind that you're responsible for
knowing the standard of consent required in any given instance. If 9020code.com
and you are found to be joint data controllers of personal information, and if 9020code.com
is sued, fined, or otherwise incurs expenses because of something that you did
in your capacity as a joint data controller of buyer personal information, you
agree to indemnify 9020code.com for the expenses it occurs in connection with
your processing of buyer personal information.
In
particular, when you sell using our Services (subject to this Policy) or use 9020code.com’s
API (also subject to the 9020code.com API Terms of Use), you may receive and
determine what to do with certain personal information, such as when
communicating with users and entering into transactions with buyers. This means
you process personal information (for example, buyer name, email address, and
shipping address) and, to the extent you do so, under EU law, you are an
independent controller of data relating to other users that you may have
obtained through the Services.
You are
responsible for protecting user personal information you receive or process and
complying with all relevant legal requirements when you use the Services. This
includes applicable data protection and privacy laws that govern the ways in
which you can use a user’s information. Such laws may require that you post,
and comply with, your own privacy policy, which must be accessible to 9020code.com
users you interact with and compatible with this policy and 9020code.com’s
Terms of Use. For more information on the General Data Protection Regulation.
As a data
controller (that is someone who decides what personal data is collected and the
purpose you’ll use the data for) to the extent that you process user personal
information outside of the Services, you may be required under applicable data
protection and privacy laws to honor requests received from such users for data
access, portability, correction, deletion, and objections to processing. Also,
if you disclose personal information without the buyer’s proper consent, you
are responsible for that unauthorized disclosure. This includes, for example,
disclosures you make or unintentional data breaches. For example, you may receive
a buyer’s email address or other information as a result of entering into a
transaction with that buyer. This information may only be used for 9020code.com-related
communications or for 9020code.com-facilitated transactions. You may not use
this information for unsolicited commercial messages or unauthorized
transactions. Without the buyer’s consent, and subject to other applicable 9020code.com
policies and laws, you may not add any 9020code.com member to your email or
physical mailing list, use that buyer’s identity for marketing, or obtain or
retain any payment information. Please bear in mind that you're responsible for
knowing the standard of consent required in any given instance.
If 9020code.com
and you are found to be joint data controllers of personal information, and if 9020code.com
is sued, fined, or otherwise incurs expenses because of something that you did
in your capacity as a joint data controller of buyer personal information, you
agree to indemnify 9020code.com for the expenses it occurs in connection with
your processing of buyer personal information.
For more
information, please see our Privacy Policy.
6. Creating
and Uploading Content
As a member
of 9020code.com, you have the opportunity to create and upload a variety of
content, like listings, Convos, text, photos, and videos. In order to keep our
community safe and respectful, you agree that you will not upload content that
is:
Abusive,
threatening, defamatory, harassing, or otherwise in violation of our
Anti-Discrimination Policy;
Obscene or
vulgar;
In violation
of someone else’s privacy or intellectual property rights; or
False,
deceptive, or misleading.
7. Building a
Positive Reputation Through our Reviews System
Reviews are a
great way for you to build a reputation on 9020code.com. Buyers can leave a review,
including a one to five star rating and a photograph of their purchase, within
100 days after their item’s estimated delivery date. If an estimated delivery
date is not available, the review window opens after the order’s processing
time and shipping time have elapsed. Buyers can edit their review, including
the photograph, any number of times during that 100 day period.
On the rare
occasion you receive an unfavorable review, you can reach out to the buyer or,
if the review is less than 3 stars, leave a response.
Reviews and
your response to reviews may not:
Contain
private information;
Contain
obscene, racist, or harassing language or imagery;
Violate our
Anti-Discrimination Policy;
Contain
prohibited medical drug claims;
Contain
advertising or spam;
Be about
things outside the seller’s control, such as a shipping carrier, 9020code.com
or a third party;
Contain
threats or extortion;
Include
shilling or otherwise falsely inflate a shop’s review score; or
Undermine the
integrity of the Reviews system.
8. Providing
Great Customer Service
We expect our
sellers to provide a high level of customer service. By selling on 9020code.com,
you agree to:
Honor your
shipping and processing times. Sellers are obligated to ship an item or
otherwise complete a transaction with a buyer in a prompt manner, unless there
is an exceptional circumstance. Please be aware that legal requirements for
shipping times vary by country. Read more in our Shipping Policy.
Respond to
Conversations in a timely manner.
Honor the
commitments you make in your shop policies.
Resolve
disagreements or disputes directly with the buyer. In the unlikely event that
you can’t reach a resolution, our Dispute Resolution team can help through our
case system. Read about your rights and responsibilities regarding cases here.
If you are
unable to complete an order, you must notify the buyer and cancel the order.
Read about how to cancel an order in this Help article.
As a seller,
you must provide great customer service and maintain trust with your buyers. These
requirements are called our Seller Service Level Standards. Read more here.
9020code.com
also provides limited protection to sellers who meet the requirements of our
Seller Protection Program. Read more about 9020code.com’s Seller Protection
Program here.
8. Responding
to Requests for Cancellations, Returns, and Exchanges
Please be
aware that in addition to this policy, each country has its own laws
surrounding shipping, cancellations, returns, and exchanges. Please familiarize
yourself with the laws of your own country and those of your buyers’ countries.
Cancellations
If you are
unable to complete a transaction, you must notify the buyer via 9020code.com
Conversations and cancel the transaction. If the buyer already submitted
payment, you must issue a full refund. You are encouraged to keep proof of any
refunds in the event a dispute arises. All cancellations are subject to our
Cancellation Policy.
European
Union Right of Withdrawal
Buyers in the
European Union (EU) may be entitled to a 14-day “right of withdrawal” after
receiving an item, during which they may return an item for any reason. The
details of this right vary by EU member state. The right of withdrawal does not
apply to custom items or certain perishable goods. Rights with respect to
digital items vary by EU member state. Read more about the EU Right of
Withdrawal in this Help article.
9020code.com’s
Case System
We ask buyers
to contact sellers directly and attempt to resolve any outstanding issues
before opening a case on 9020code.com. For this reason, it is important that
you fill out your shop policies and regularly respond to Conversations from
your buyers.
Buyers may
file a case for a non-delivery or a not-as-described item. You must respond to
any open cases within three days or the time frame noted by 9020code.com in the
case. 9020code.com may request your assistance in resolving a case opened
against your shop. 9020code.com reserves the right to escalate a case early for
circumstances such as seller inactivity, harassment, refusal of service, case
manipulation, and undermining the integrity of the case system.
By using 9020code.com’s
case system, you understand that 9020code.com may use your personal information
for the purpose of resolving disputes with other members. Cases can be filed in
the following circumstances:
Non-Delivery
A
non-delivery occurs when a buyer places an order but does not receive the item.
The following are examples of non-delivery cases:
There is no
proof that the item was shipped to the buyer.
An item was
not sent to the address provided on 9020code.com.
Not as
Described
An item is
not as described if the buyer can demonstrate that it is significantly
different from your listing description or your photos. The following are
examples of not as described cases:
The item
received is a different color, model, version, or size.
The item has
a different design or material.
The seller
failed to disclose that an item is damaged or is missing parts.
The buyer
received the incorrect quantity of items (e.g., the buyer purchased three items
but only received two).
The item was
advertised as authentic but is not authentic.
The condition
of the item is misrepresented (e.g., the item is described as new but is used).
Not as
Described cases can also be filed for late delivery. In order to qualify as late
delivery, the buyer must provide proof that all of these conditions have been
met:
The item(s)
were ordered for a specific date or event.
The item(s)
are rendered useless after that date.
The seller
did not ship the item(s) according to their processing time or the date agreed
upon in Conversations.
For more
information on cases, please see this Help article. If 9020code.com determines
that an item is not as described, you will be required to refund the order,
including original shipping and return shipping.
Ineligible
Transactions
Some disputes
don’t qualify for 9020code.com’s case system. These include:
Items that
are damaged by the shipping carrier (if properly packaged by the seller).
Items that
have been altered, used, worn, washed, or discarded after receipt.
Items that
are received after the agreed-upon delivery date due to shipping delays.
Items that
are returned without a return agreement.
Items that
are accurately described but don’t meet a buyer's expectations.
Cost of
shipping disputes.
Items that
are purchased in person.
Items
prohibited from sale on 9020code.com, including services and intangible goods.
Transactions
where payment is not made via 9020code.com’s checkout system.
When a
dispute is ineligible for our case system, we encourage both parties to work
together to come to an amicable solution.